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VideoSlots cheats players! Discussion about 1,700 EU
VideoSlots refuses to pay. The matter is about 1,700 EU, which the casino is supposed to pay to a player Elena777.
It had turned out that the issue could not be resolved since July when Elena777 wrote a complaint on the AskGamblers portal. VideoSlots casino got into a discussion, and then the complaint was closed, as the woman turned to MADRE (Maltese Alternative Dispute Resolution Entity)
MADRE is a service, which a casino sends players to, if they disagree with their decisions. Moreover, all the casino rules say that they consider the MADRE decisions on issues up to 5,000 euros are binding.
In its turn, Videoslots casino responded to the complaint:
In paragraph 1.4. of Videoslots’ terms and conditions, it is referred to the casino’s right to “suspend or cancel the Account at our own discretion.”
1.4 Videoslots reserves the right, at its own discretion, to:
- refuse the opening of a Videoslots Account or to close an existing account;
- refuse deposits without any explanation, provided that any wagers or if winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means;
- suspend or cancel the account at our own discretion from promotional activities, competitions or other services.
It is a kind of slick paragraph because a casino can block your account without assigning any reasons.
– that was the last comment about the situation given by the casino so far on October 16.
We found the negative Videoslots review in Elena777 profile, but this review is unavailable in Videoslots casino profile on the site.
It is also worth mentioning that there are both positive and negative feedbacks related to Videoslots casino on Askgamblers website.
Askgamblers allocates approximately 90 more hours at resolving the conflict.
However, in early October, on the Casinomeister website, user Elena777 left a message, with the statement, that her account was blocked and VideoSlots took her 1,700 euros. After she contacted the official dispute resolution service, they could not contact the operator for 2 months and ruled in her favour, but VideoSlots ignores the verdict.
“Videoslots blocked my account and took 1,700 euros. I wrote a petition to the Madre regulator. The regulator reviewed my appeal for 2 months and requested commends from Videoslots, but Videoslots did not give any comments – they simply did not respond!”
“Two months later, the regulator ruled that the actions of the Videoslots are not legal and they must return my money. Videoslots still ignore everything and does not return the money!!”
It is an interesting fact that in this case, the casino has to fulfil the arbitration award. However, they refuse to pay so in violation of their own rules.
One of the moderators of Casinomeister website talked to a Videoslots’ contact man about this difficult issue, and came to a conclusion, that the situation is not so obvious as it seems at first sight. As a result, Casinomeister banned Elena777 and deleted the complaint, but did not denote the reason, simply calling her an “unreliable witness”.
In our turn, we can say that we are following the situation.
It is understood that before making a deposit and accepting any bonuses, it is necessary to read terms and conditions carefully. Videoslots casino refers to 1.4 paragraph of their terms and conditions. Pay attention, we talked about this slick paragraph in our FAQ and video.
So, Elena777 and Videoslots casino have 90 hours more to resolve the problem.
In our turn, we have to say that if the casino refuses to pay for no apparent reason and does not give any explanation, Onlinecasinopolice will have to put Videoslots into our blacklisted casinos.