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Royal Ace Casino closed the account after requesting a $9,500 withdrawal
Royal Ace Casino closed the account after requesting a $9,500 withdrawal. So, let us get this straight.
A User FIFICFATA posted a complaint on October 11, 2019, that entails Royal Ace Casino. From the first sight, this casino lacks credibility, to be honest. The player made a $70 deposit and accepted a bonus, after wagering the winning sum was $9.500, but casino refused to pay and blocked an account. Let us find out, what is the reason to refuse?
Congratulations on your WIN!
Your withdrawal request has been received by Royal Ace. Please take a look at our Terms & Conditions for an estimate on withdrawal times.
For questions or help, please contact us.
The Royal Ace Team”
As we see from the complaint, all the documents were sent to a “gambling venue”, if we can say so looking at the website’s dingy façade. AskGamblers team responded on October 21 only (in 10 days after the complaint was posted).
In its turn, the Royal Ace casino answered 4 days later. They said there were several reasons for declining a withdrawal; they found problems with a bank and accused of multi-accounting.
“This goes against our terms and conditions:
- The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you.
“With this, casino management has voided your winnings and your account has been banned.
I’ll be sending the necessary evidence to AskGamblers management as proof what I’ve stated is accurate.
As we can see, the casino pays attention to paragraphs 5 and 12 of its General Terms & Conditions. I could hardly find the section, as it is placed at the very bottom of the page and the yellow print is too small.
However, FIFICFATA claims, that there could be no real evidence, because the player made a deposit, account was founded and he/she was able to play for real money, (If to speak freely, I do not understand how it is possible to play real money if your bank stopped the deposit before, something fishy here) and no duplicated accounts were created.
AskGamblers Complaint Team asked the casino to provide evidence that the player breached casino’s terms. No evidence had been submitted and the resource had to reopen the complaint.
Then the situation ran out of control, and the parties became lump the blame on each other. The casino still did not give any clear evidence. So, let us wait, because they have more than 40 hours more to make a bargain. Until the day comes when the issue is not addressed, Royal Ace Casino remains in our blacklist. Online Casino Police is following the situation to keep you informed. Play accredited casinos only!