Bovada casino blocks accounts and refuses to pay. The inquiry is ongoing

Kudryash

On October 31, 2019, a complaint was received on Askgamblers. We paid our attention to a number of curious discrepancies, which can kindle your interest. Let us find out what is true and what is not.

A user Dorriaburgess reported a complaint against Bovada casino. The player confirms, that casino has declined a $3000 withdrawal and blocked the account without any explanation given.

Bovada casino blocks accounts and refuses to pay. The inquiry is ongoing 1

 

However, Bovada casino hasn’t been particularly forthcoming with answering and checking the user’s information and personal data:

Bovada casino blocks accounts and refuses to pay. The inquiry is ongoing 5

On November 6, Askgamblers reopened the complaint “as per submitter’s request” though there is no information that the user had any other problems with the casino and this issue was not resolved before.

Bovada casino deigned to give an answer only in a week, on November 12, and tried to give satisfaction:

Bovada casino blocks accounts and refuses to pay. The inquiry is ongoing 6

2 days later, it appeared that the casino blocked an account and refused to pay money due to unbelievable reason for us, which we have never met before in our practice. Here it is:

“Wow, after a month I’m now being told that my account will be permanently disabled and I won’t be able to receive my funds because my son had an account dating all the way back to 2015 that owes $700, I asked if paid off my his debt for him would they be able to give me my account back and they told me no! I’m so angry and really feel like I wasn’t even given a fair chance, there’s a guy by the name of Robert who I spoke to from Bovada’s account specialist who was extremely rude, called me a liar, & was raising his voice at me and made me cry. This has all been an emotional rollercoaster and as of right now I wouldn’t recommend Bovada to anyone, I wish this could get resolved but Robert was very unprofessional and very rude and permanently disabled my account with over $5000 in it.”

So, we have some questions:

  • Who is that Robert, who is not able to intercommunicate with customers;
  • what happened back in 2015 that the player had a negative balance on his casino account?
  • and why you are refused to pay out your winnings because your relative/friend has debt in the casino?

A player can owe money to a casino in some cases:

  • the casino mistakenly awards the player a bonus that he does not ask for. Therefore, he could gamble this money away and when the gambling house understands its mistake, it writes the money off. If there are not enough funds on balance, highly likely it can be negative.
  • a gambler deposits some money into his account. But due to a technical error in a casino, it hits the account a couple of times.

We can also assume that the player Dorriaburgess tries to withdraw money on her(his) son bank account, and that is the reason for the casino to refuse because any withdrawal is permitted only to the player's own bank account or any other service. This could be the only reason to refuse to refer to the third-party. But we still do not understand the thing about "owes $700" bizarre situation.

Bovada casino blocks accounts and refuses to pay. The inquiry is ongoing 7

At present, there is still no answer from the Bovada casino.

So, both sides have more than 80 hours to resolve the problem and Onlinecasinopolice is following the situation to keep you informed. Play accredited casinos only and be careful.  

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